BA9203 TOTAL QUALITY MANAGEMENT Syllabus for 1st Sem MBA -First semester - Regulation 2009 - Anna University


BA9203 TOTAL QUALITY MANAGEMENT Syllabus for 1st Sem MBA -First semester - Regulation 2009 - Anna University

BA9203                                     TOTAL QUALITY MANAGEMENT                                  L T P C
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UNIT I             INTRODUCTION TO QUALITY MANAGEMENT                                               9
Definitions TOM framework, benefits, awareness and obstacles. Quality vision, mission and policy statements. Customer Focus customer perception of quality, Translating needs into requirements, customer retention. Dimensions of product and service quality. Cost of quality.

UNIT II            PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT               9
Overview of the contributions of Deming, Juran Crosby, Masaaki Imai,      Feigenbaum, Ishikawa, Taguchi techniques introduction, loss function, parameter   and                tolerance     design, signal to noise ratio. Concepts of Quality circle,                                         Japanese      5S      principles      and       8D methodology.

UNIT III           STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY             9
Meaning and significance of statistical process control (SPC) – construction of      control  charts for variables and attributed.
Process capability meaning, significance and measurement Six sigma             concepts      of process capability.
Reliability concepts definitions, reliability in series and parallel, product life characteristics curve.Total  productive  maintenance (TMP)   relevance to TQM,  Terotechnology. Business
process re-engineering (BPR) principles,  applications,  reengineering  process, benefits  and
limitations.

UNIT IV           TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT                         9
Quality functions development (QFD) Benefits, Voice of customer, information organization, House of quality (HOQ), building a HOQ, QFD process. Failure mode effect analysis (FMEA) requirements  of  reliability, failure  rate,  FMEA  stages,  design,  process  and documentation. Seven old (statistical) tools. Seven new management tools. Bench marking and POKA YOKE.

UNIT V            QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION                       9
Introduction to IS/ISO 9004:2000 quality management systems guidelines for performance improvements.   Qualit Audits.   TQ culture Leadership                               –   quality    council employee involvement, motivation, empowerment, recognition and reward- Introduction to software quality.




TEXT BOOKS

TOTAL: 45 PEROIDS

1.  Dale H.Besterfield et al, Total Quality Management, Third edition, Pearson Education
(First Indian Reprints 2004).
2.  Shridhara  Bhat  K,  Total  Quality  Management   Text  and  Cases,  Himalaya  Publishing
House, First Edition 2002.

REFERENCES
1.  Douglas C. Montgomory, Introduction to Statistical Quality Control, Wiley Student
Edition, 4th Edition, Wiley India Pvt Limited, 2008.
2.  James R. Evans and William M. Lindsay, The Management and Control of Quality, Sixth Edition, Thomson, 2005.
3.  Poornima M.Charantimath, Total Quality Management, Pearson Education, First
Indian Reprint 2003.
4.  Indian standard quality management systems Guidelines for performance

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